Right of revocation

You have the right to cancel the purchase contract within 10 days of receipt of the goods by submitting the cancellation form (available on request) and return the goods at your own expense. The goods must be in perfect, undamaged condition and must be received in their original packaging, otherwise the right of return will be forfeited or deductions (loss of value) will be made from the refund. The period begins with the receipt of the goods. The return period is observed by sending the goods in due time. In case of ambiguity, the timely return by the customer must be provable at any time, for example, by appropriate postal receipts.

 

Amounts already paid will be refunded within 10 to 15 days, after deduction of delivery costs and any loss in value (packaging opened, damaged packaging). The right of return or cancellation does not apply to items made to order, personalized products or items ordered specifically for customers, which were not in stock at the time of the order and were clearly selected and ordered to meet the needs of the customer / buyer. 

Goods that have a defect must be reported immediately. We will replace the defective product or refund the purchase amount. Self-inflicted damage (such as incorrect washing) is excluded, only production defects apply.